Frequently Asked Questions
What is included in the delegate registration fee?
The registration fee includes admission to the conference, online access to speaker presentations (available the day before the event) and the delegate list (available by close of business on day one of the event), all refreshments including lunches and a drinks reception at the close of day one.
I have already registered for an event but I wish to register another delegate for the same event; how do I do this?
The process is the same regardless of the number of delegates being registered or how much time passes between registrations. Simply go to the respective registration page of the event you wish to register an additional delegate for, and follow the instructions.
How will I know my registration has been successful?
Once you have registered your details with us online, you will receive a confirmation via email. Whilst we aim to email your confirmation to you within five working days of your registration, please be advised that occasionally, due to an unusually high volume of registrants across our portfolio of events, this interim may be longer. We appreciate your patience.
Can I get a copy of the delegate list prior to the event?
The delegate list will be made available during the event in hard copy format and on our website by close of business on day one of the event. We do not disclose a delegate list prior to the event taking place. Delegate details will be available within each event's dedicated app.
How can I make payment?
All Airfinance Journal events are pre-paid events. We accept the following methods of payment:
- Credit card (Please call UK +44 (0) 20 7779 7222, HK +852 2912 099 or US +1 212 901 3828)
- Bank Transfer (You must quote the relevant invoice number on all transactions)
- Cheque (Please make payable to Airfinance Journal and post to: Airfinance Journal, 8 Bouverie Street, London, EC4Y 8AX, UK. Your invoice number must be written on the reverse of the cheque.)
Full details for each method are available on the invoice. If the registration is received exactly or less than two weeks prior to the start of the conference, payment must be made by credit card.
When will I be invoiced?
We endeavour to email your invoice to you within five working days of receipt of registration. If you have not received your invoice within this time-frame, please send an email with the delegates’ details and the relevant event details to seminar email@example.com and a duplicate invoice will be sent via email. Please note that the emailed PDF is the original invoice. Airfinance Journal do not post/fax hardcopy versions of your invoices.
Can I change the name/details of the delegate(s) after registration?
Yes. If you were the original booker, you can change the details of any delegate you registered in the ‘My Account’ area of the website. If you did not make the original booking, please email seminar firstname.lastname@example.org providing the details of the delegate you wish to replace and the details for the new delegate. This email should include:
- Full names, titles and positions in company
- Company name and address
- Contact details (direct telephone and delegate’s individual email address to ensure access online to post-conference materials)
- Invoice number – if you have this.
Delegate changes can be made at the event itself; Please note the registration is for one delegate only and cannot be split over the two days.
How can I change the invoice details?
Please email email@example.com stating your invoice number and providing the new invoice details.
I cannot attend the conference anymore; how can I cancel my booking?
Cancellation terms can be found on your invoice. Please send your cancellation request to firstname.lastname@example.org stating your invoice number. If we receive your request before the deadline stated on your invoice, we will give a full refund less a 10% handling charge. No refund will be given if you wish to cancel your booking after the deadline. If you have not paid but cancel your registration, you will still be liable for payment of the 10% handling charge from the date of the invoice or the full fee if you notify Airfinance Journal of your cancellation after the deadline. Please note that for no extra charge you can send a replacement. See Can I change the name/details of the delegate(s) after registration?
The events are pre-paid; what will happen if my company is delayed in processing the invoice?
As long as you are able to send us remittance advice to prove payment is on its way we will allow you entry. Otherwise, you will be asked to pay via credit card at the event to gain entry.
Why can’t I log-on to your website?
Both the email and password prompt are case-sensitive. The most common problems logging-in are incorrectly typed email addresses.
If you cannot remember your password, please click the ‘forgot your password’ link underneath the log-in area in the top left of the website and a reminder will be emailed to you. If you cannot access the link, please use the form in the Enquiries section and a member of our staff will assist you.
I have registered and paid to attend a conference and I need to arrange accommodation; who can I do this with?
Please note that it is your responsibility to arrange your accommodation and we advise that arrangements be made early as reservations are limited. You will be emailed a hotel booking form or weblink with confirmation of your registration.
I’m having difficulty with booking my accommodation – who can I contact?
Should you experience difficulties using the weblink or log-in details provided in the hotel booking form, please email email@example.com or call +44 (0) 20 7779 8992.
I am a Russian delegate; to whom should I pay Russian VAT?
If your company is registered in Russia, you must pay VAT to Russian tax authorities.
I am a Russian delegate; can my company sign an official Agreement and Acceptance Certificate with Euromoney Seminars?
Yes. Please download the Acceptance Certificate and Agreement Template, fill out the necessary sections, sign, and then email the documents to firstname.lastname@example.org. After receipt of these two completed forms, we will countersign them and return them via email or post.
I need a visa to attend your conference; how do I organise this?
Airfinance Journal is unable to advise you on your individual visa requirements. It is your responsibility to contact the appropriate visa authorities for the host country and to ascertain any visa requirements. We urge you to allow sufficient time between registration and the date of the event to allow all visa formalities to be completed.
I need a letter of invitation to arrange a visa / a visa support letter; can you provide this?
Whilst Airfinance Journal is not responsible for guaranteeing delegates’ visa applications, we can provide our registered delegates with visa support letters once payment has been received. Please email email@example.com the following details, stating the conference you are attending and the following information:
- Your invoice number
- Full name as per passport
- Passport Number
- Expiry date
- Company Name
- Job title
Should your visa application be declined, we will provide a full refund of the conference fee paid.
What is the dress code for your conferences?
Business attire is suitable for all events unless otherwise stated.
I am Vegetarian/have an alternative dietary requirement. Can this be accommodated?
Vegetarian food options are available at all events.
For other dietary requirements including any food allergies or dietary preferences (Vegan, Halal, Gluten Free, Dairy Free), please inform the logistics coordinator listed on your information sheet as soon as possible to ensure that the venue chef is given adequate time to arrange the order and preparation of your meals.
How do I find out what sponsorship opportunities are available?
Please visit our sponsorship opportunities section.